ZS-03 · WhatsApp business platform
WhatsApp Business platform for Zambian teams
Mesa runs customer conversations on WhatsApp at the volume a real support or sales desk generates. The whole team works from one shared inbox with a CRM behind it, so a conversation belongs to the business rather than to whichever phone it landed on.
Alongside the inbox it carries an AI chatbot that answers from your own document knowledge base, bulk campaigns and broadcasts, no-code automations and flows, IVR voice routing, and a REST API with webhooks for teams that want to drive it from their own systems.
- Runs at
- mesa.zambrite.com
- Built for
- Support and sales teams running customer conversations on WhatsApp at volume, and developers who need the messaging API behind them.
- To start
- Three-day trial on one number, no card to register
- Payment
- MTN, Airtel and Zamtel mobile money. Visa, Mastercard and American Express through Lipila hosted checkout.
What Mesa does
- 01Shared WhatsApp inbox for the whole team, with a built-in CRM
- 02AI chatbot that answers from your own document knowledge base
- 03Bulk WhatsApp campaigns and broadcasts
- 04No-code automations and conversation flows
- 05IVR voice routing
- 06REST API and webhooks for your own systems
- 07Separate workspaces per business or brand
Who uses it
- Customer support
- A shared inbox with assignment and history, so no conversation depends on one person being at their desk.
- Sales and outreach
- Bulk campaigns and broadcasts, with automations picking up the replies.
- Developers
- A REST API and webhooks for sending, receiving and automating WhatsApp messages from your own application.
How it works
- 01Connect your numberBring a WhatsApp number into a workspace. Separate workspaces keep businesses or brands apart.
- 02Put the team in the inboxThe shared inbox and built-in CRM give everyone the same view of the customer and the conversation.
- 03Automate what repeatsA chatbot over your documents, no-code flows, IVR routing, and campaigns for anything outbound.
Common questions
- Can the chatbot answer from our own material?
- Yes. The AI chatbot draws on a document knowledge base you supply, so answers come from your own material rather than from general knowledge.
- Can we run more than one WhatsApp number?
- Yes. Plans are organised around the number of WhatsApp numbers, and separate business workspaces keep each brand distinct.
- Is there an API?
- A REST API and webhooks, for sending, receiving and automating messages from your own systems.
- Can we try it before paying?
- Mesa offers a three-day trial on one number, with no card required to register.
Use Mesa, or have us build something like it
Mesa runs at mesa.zambrite.com with its own sign-up and its own pricing in kwacha. If your requirement is close but not the same, the team that built it takes on custom work.